Shipping policy

Import Duties & Taxes

Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a “gift” or with altered prices.

Shipping Schedules

Please note that all goods are shipped from Hong Kong. Gelid Solutions ships Monday through Friday excluding Hong Kong public holidays. The shipping cut-off time is 3pm HKT (UTC+8). Orders placed after 3pm HKT will be processed the next business day. All shipping dates are pending payment verification. Please allow 2-3 business days for your order to process before it is shipped.

When “Standard Post” method is selected, orders will be shipped by local post. For International Orders, typical transit time will be 4 weeks, more or less.

When “Courier” method is selected, orders will be shipped by a carrier of your choice. The typical transit time will be 7-14 business days. “Courier” shipping is not available to PO boxes.

Tracking Your Package

Once your order has been processed for shipment, you will receive an email notification at the email you have provided in your order. You will receive the tracking number and the tracking link, as well as status updates as your package, is in transit, out for delivery, or if it has experienced a delivery exception.

If “Standard Post” method is selected, please check the delivery status with your local post office and/or your local post office’s website tracking for delivery status once your package has arrived in your local country.